Make a return

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@duucy.com or you can fill the module below.

If your return is approved, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@duucy.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable items

Items on sale or promotion, or marked as FINALE SALE maybe can be not eligible for return.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be refunded via Digital Voucher +20% or on your card for the same amount as the returned product.

• The return shipment is at the customer’s expense.

• If more than 15 business days have passed since your return was approved, please contact us at info@duucy.com.